MUMBAI · FULLTIME
Sr IT Manager
OLIVER Agency
Mumbai · onsite · Posted 1d ago
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Section · 01
About this role
- Own regional IT service delivery for Google Workspace, Ustudio and core IT services .
- Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
- Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents .
- Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base .
- Proactively identify recurring issues and lead permanent remediation .
- Manage regional IT procurement (hardware, software, subscriptions and services ) and asset lifecycle .
- Ensure the smooth running of all IT procurement in the region - kits are dispatched and collected on time.
- Ensure change control, testing and documented deployments to avoid service disruption .
- Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT .
- Manage third-party service providers for support and platform services ( SLAs,contract renewals) .
- Understand and administer Active Directory .
- Where needed, provide server & NAS support .
- Oversee the following tasks performed by the team on a day-to-day basis:
- Managing Office 365 , Google Workspace Admin and other cloud based systems
- Setting up and configuring new laptops and desktops .
- Installing authorised software to laptops and desktops .
- Strong knowledge and experience with VPN (Cisco Meraki) technologies .
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date .
- Fault finding for laptops and desktops when required .
- Reporting faults and maintaining logs on servers, desktops and laptops .
- Ensuring all logs for equipment and users are maintained .
- Creating purchase requisitions for IT hardware / software .
- Ensuring licensing for all software purchased is recorded and maintained .
- 6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization).
- 5 to 8 years of relevant experience in IT Systems Administration in mid-to-large enterprises (hardware, software and maintenance) .
- Work onsite role 5 days a week.
- Google Workspace administration experience.
- Strong experience with a MacOS environment .
- Meraki Firewall and Switch experience is needed .
- Certification in Cloud Computing Technologies and other Microsoft Certifications preferred .
- Experience in troubleshooting Mac & PC systems .
- Preference for candidates with experience in working with different countries in a region .
- Excellent communicator; able to translate technical issues to non-technical user .
- Must be organized with excellent co-ordination skills .
- Must be proficient in English - both speaking and writing .
- Passion for and inquisitive about AI and new technologies.
- Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.
- Self-motivated, working with little supervision.
- Proven ability to communicate and liaise with junior - mid levels in the business.
- Discrete about all confidential and personal information.
- Driven, proactive, helpful, and enthusiastic team player.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About OLIVER Agency
OLIVER Agency
1001-5000
employees
2004
22 years old
Mumbai, Maharashtra
India
₹12.5L PA avg
Avg at OLIVER Agency
About
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 300 clients in 48 countries and counting.
Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
In 2020 we were ranked in Adweek’s Fastest Growing list (US) and featured in The Drum’s Honours List of the best businesses that helped shape the year.
We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing). IIG joined marketing technology group, The Brandtech Group (formerly known as You & Mr Jones) in January 2019 to give their clients access to the latest marketing technology solutions. The group includes tech-driven marketing companies, 55, Mofilm, Collectively, Gravity Road, Blood and Mobkoi, and holds strategic investments in leading technology businesses including Pinterest, Niantic, AI Foundation, VidMob, Jivox, Zappar, EVRYTHNG, Automat, Blacktag and Beeswax.
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2.3
Career growth
2.0
Work-life
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