Sr IT Developer I

Job Summary

Build and optimize the digital backbone that connects our people to their purpose - one workflow at a time.

Your new role

As a Senior ServiceNow Developer, you will play a central role in designing, developing, and maintaining solutions across the ServiceNow platform - with a primary focus on the HR Service Delivery (HRSD) application. You will combine hands-on development with day-to-day operational support, ensuring our platform remains stable, scalable, and ready to serve colleagues across the globe.

Responsibilities

Your key responsibilities will include:

• Designing and maintaining ServiceNow applications, workflows, and integrations end to end across modules including HRSD, ITSM, ITOM, ITAM, and PPM
• Configuring, developing, and customizing applications to meet evolving business requirements using best practices for performance, security, and upgrade-safe development
• Building and maintaining integrations with third-party tools and data sources using APIs, REST/SOAP, and scheduled imports
• Owning the full development lifecycle - from requirements gathering and solution design through build, test, deployment, and ongoing support
• Providing day-to-day production support including troubleshooting, root cause analysis, and continuous improvement
• Implementing and utilizing AI features within workflows to enhance development and support capabilities
• Collaborating with Product Owners, Architects, system managers, and business stakeholders globally
• Managing Change, Release, and deployments via update sets while upholding coding, security, and QMS standards

Your new department

In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.

Within this area, our ServiceNow team is responsible for the platform that underpins critical business processes - from IT service management to HR service delivery. You will join a team of skilled developers and administrators working in a global, cross-functional setup where your contributions directly enable thousands of colleagues to do their best work every day.

Your skills & qualifications

Were looking for a developer who thrives at the intersection of technical depth and operational ownership. Youll bring with you:

• 10+ years in IT with 8+ years of hands-on ServiceNow development and administration, including strong experience with HRSD, HR portal/Employee Center implementations, and HR integrations
• Strong JavaScript, Flow Designer, and REST/SOAP integration skills with a solid understanding of ServiceNow module capabilities and architecture
• Experience with AI-assisted ServiceNow SDK/development, Reporting, and Performance Analytics
• ServiceNow certifications required; ITIL foundation preferred, and experience in regulated/GxP environments is an advantage
• A proven track record of support and operations in large, regulated enterprises with the ability to manage change, prioritize workload, and deliver under pressure
• Excellent communication and problem-solving skills with the ability to work both independently and collaboratively across global teams
• A Bachelors degree in Computer Science, Information Technology, or a related field

Location

Location: Bangalore

Work Mode

Work Mode: Hybrid (3 days)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.