Sr. Insurance Associate

Job Summary

Position Title: Associate

Location: Jaipur, Rajasthan

Global Grade: GG 8

Complexity: 5

Position Summary

Working within the Employee Benefits team in the Operations function, the role is responsible for managing broker and customer relationships, supporting the onboarding, and administering of a portfolio of Group Life Assurance and Group Income Protection.

The role consists of completing administration tasks to the highest level of technical capability following a customer, broker, or internal request. This means handling all levels of technical enquiries including but not limited to, scheme details updates, accounting reconciliations and invoice creation and general queries pertaining to the cover of their scheme. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team.

Job Responsibilities

• Always deliver outstanding customer service, through direct interaction with customers and advisors via email.
• Able to answer all levels of complex and technical queries, update policies, make necessary amendments and manage payment schedules.
• Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities.
• Handle all interactions with professionalism, integrity and empathy.
• Maintaining accurate file records of all actions taken.
• Respond to customer objections and demonstrate excellent problem-solving skills, including complex scenarios. And demonstrates a mindset to find a way through and to turn difficult scenarios into customer advocate moments.
• Follow processes to address customer and broker requests - e.g., direct debit queries/changes, personal detail amendments, policy changes, etc.

Education, Technical Skills & Other Critical Requirement

Education

Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

Candidates should have strong background in customer service and/or administration role with 1-2 years experience.

A good understanding of what's important in the Financial Services sector, gained from working within the industry

Technical Skills

• Excellent written and verbal communication skills.
• Excellent customer service skills
• Excellent inter-personal skills, with the ability to liaise with people at all levels.
• Confident and professional telephone manner
• Accurate and able to demonstrate a high level of organization skills.
• Self-motivated, enthusiastic with a can do attitude.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.