BENGALURU · FULLTIME
Sr Infrastructure Services Professional
Myfactory International
Bengaluru · onsite · Posted 12d ago
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Undisclosed4–8 yrsfulltimeBengaluru
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Section · 01
About this role
Infrastructure & System Administration
- Configure, maintain, and support customer ERP environments, including abas ERP systems.
- Administer and maintain Linux-based server infrastructures and related technologies.
- Manage virtualization platforms and associated infrastructure components.
- Perform system health checks and proactive maintenance activities.
- Ensure infrastructure reliability, availability, and performance.
- Install and configure ERP application updates, patches, service packs, and upgrades.
- Perform Linux operating system updates and maintenance activities.
- Support customer migrations, platform upgrades, and infrastructure modernization initiatives.
- Validate system functionality after maintenance activities and upgrades.
- Monitor systems, services, and infrastructure components to identify and address issues proactively.
- Conduct performance analysis, capacity planning, and system optimization activities.
- Investigate infrastructure bottlenecks and recommend improvements.
- Implement best practices for system stability, security, and operational efficiency.
- Act as a technical point of contact for customers regarding infrastructure-related topics.
- Coordinate maintenance activities, upgrades, and service requests with customers.
- Communicate technical information clearly to both technical and non-technical audiences.
- Support incident resolution and collaborate with internal teams to ensure timely issue resolution.
- Work closely with Consulting, Helpdesk, Professional Services, and Development teams.
- Participate in customer projects, infrastructure implementations, and cloud initiatives.
- Support project planning, execution, and post-implementation activities.
- Contribute technical expertise to cross-functional project teams.
- Manage and maintain customer remote support and maintenance connections.
- Support network connectivity, firewall configurations, and secure remote access solutions.
- Ensure compliance with security and operational standards.
- Document processes, standards, and technical procedures.
- Provide knowledge transfer and mentoring to team members.
- Contribute to the development of best practices and service improvements.
- Stay current with emerging technologies and industry trends.
We are seeking an experienced and customer-focused Senior Infrastructure Services Consultant to join our Infrastructure Services team.
This role is responsible for the administration, maintenance, optimization, and support of customer-hosted and cloud-based ERP environments, with a strong focus on Linux systems, virtualization, ERP application infrastructure, and customer service excellence.
The successful candidate will work closely with customers, consultants, support teams, and project stakeholders to ensure stable, secure, and high-performing environments while driving continuous improvement and operational excellence.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer Supporterp systemsinfrastructure servicesoperating systemIncident Resolutionlinux systemsEmerging TechnologiescloudERPFirewallmaintenanceAdministrationHelpdeskcomplianceLinux