Sr. Infrastructure Operations & Services Professional

Job Summary

Job Title: Sr. Infrastructure Operations Services

Country: IN

City: Mumbai

Skill Category: ITTechnology

Overview

Analyzing user requirements and creating/adapting software solutions that meet those requirements. This role is a mix of Engineering and Support where the person must be able to support the existing Toolchain platform and ensure its stability.

Responsibilities

• Analyzing user requirements and creating/adapting software solutions that meet those requirements.
• This role is a mix of Engineering and Support; the person must be able to support the existing Toolchain platform and ensure its stability.
• Work closely with team on resolving Incidents raised by users and work on Problem tickets.
• Must have prior knowledge of Incident, Problem and Change Management. Exp in SNOW good to have.
• Maintain and enhance the processes using languages like Ansible, Python, Unix Shell scripting and others.
• Collaborating with cross-functional teams to ensure that software systems are delivered effectively and meet quality standards.
• Documenting software design, development, and maintenance processes to facilitate knowledge transfer and maintenance, with a focus on reliability leveraging DevOps principles.
• Keeping up to date with new technologies and industry trends to ensure that software systems remain competitive.
• Troubleshooting issues that arise with software systems and working to resolve them as quickly as possible.
• Developing and maintaining technical documentation, including user manuals and technical specifications.
• This role requires collaboration with global toolchain platform leads and stakeholders across JPN/India/ UK regions, and hence person must be open to come in early India shifts, 6:30 AM to 3:30 PM and 1:30 to 10:30 PM UK shifts apart from regular 8:30 AM to 5:30 PM IST India shift.

Key Skills

• Ansible
• Python
• Unix Shell scripting
• SNOW
• Incident Management
• Problem Management
• Change Management
• DevOps
• Documentation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.