Sr. Infrastructure Operations Associate Engineer

Who We Are Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

About Vista Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

Position Overview Responsible for managing and supporting Azure, AWS, Windows, and Linux environments to ensure secure, reliable, and efficient operations. This role installs, configures, automates, monitors, and troubleshoots infrastructure, supports production systems, maintains technical documentation, and works with cross-functional teams to deliver scalable cloud solutions while providing on-call support when required.

What You’ll Do

• Installs, configures, automates, and monitors various Azure & AWS Cloud services
• Installs, configures, automates, and monitors Windows systems and domains.
• Installs, configures, automates, and monitors Linux systems.
• Performs operational engineering, including platform upgrades, server patching, monitoring, configuration, and troubleshooting.
• Provides off-hours on-call support.
• Creates and updates technical documentation
• Participates in projects in a fast-paced environment, independently or within a team
• Works closely with peers to implement and manage secure, scalable, repeatable, and reliable cloud infrastructure environments.
• Contributes to troubleshooting of production issues related to wide range of server and network topics.
• Addresses day-to-day support cases in timely manner and with highest quality.
• Aligns business objectives with technical solutions for stakeholder requests.
• Performs other related duties and activities as required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You’ve Done

• Bachelor’s degree or higher education level, or its foreign equivalent, in Computer Science, Information and Technology and Computer Engineering, or a related engineering/computer field.
• Minimum of 5 years of related professional experience
• 3+ years technical support and administration of Microsoft Azure or AWS systems
• Experience with CloudFormation, Autoscaling, VPC in AWS.
• Experience with Azure NSG
• Experience with PowerShell
• Experience with Active Directory, including maintaining several domains

Skills & Capabilities

• Bachelor’s degree or higher education level, or its foreign equivalent, in Computer Science, Information and Technology and Computer Engineering, or a related engineering/computer field.
• Minimum of 5 years of related professional experience
• 3+ years technical support and administration of Microsoft Azure or AWS systems
• Experience with CloudFormation, Autoscaling, VPC in AWS.
• Experience with Azure NSG
• Experience with PowerShell
• Experience with Active Directory, including maintaining several domains

Specialized Knowledge, Skills, And/or Abilities

• Working knowledge of VPN connectivity and client troubleshooting
• General knowledge of virtualization and cloud computing
• Knowledge of Microsoft Azure virtual network appliances
• Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP.
• Knowledge of network and TCP/IP routing/subnetting
• Knowledge of Windows operating systems
• Knowledge of backup and disaster recovery processes
• Works well with people who have diverse abilities, experiences, and perspectives
• Approaches opportunities and is
• Issues with an optimistic, action-oriented, and solution-based approach

CORE COMPETENCIES Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fostering open collaboration across diverse perspectives to achieve shared goals. We approach challenges with curiosity and critical thinking, seeking creative solutions while remaining adaptable in a fast-changing environment. We take accountability for our work and outcomes, holding ourselves to high standards of integrity and professionalism. Above all, we are committed to doing the right thing—treating others with respect, embracing continuous learning, and engaging inclusively across cultures and backgrounds.

LEARN MORE

• Company Website – Transforming Insurance with Duck Creek's SaaS Solutions
• Life at Duck Creek – Life at Duck Creek - Duck Creek
• Benefits & Rewards – Wellbeing & Rewards - Duck Creek

LOCATION & WAYS OF WORKING Duck Creek is a flexible-first company, offering employees autonomy in how they manage their day-to-day work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations.

What We Stand For Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another, regardless of role or background. This collaborative approach helps us continuously improve our products, services, and systems. Duck Creek is committed to equal opportunity for all employees and applicants, with decisions based on skills, experience, and achievements—without regard to any protected status. We strive to lead by example in inclusion, diversity, and equity, creating an environment where employees can be their authentic selves. Our values guide us: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead. To learn more: https://www.duckcreek.com/life\-at\-duck\-creek/

AI STATEMENT To ensure an equitable and consistent process, candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is not permitted.

PRIVACY NOTICE By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data – Refer Privacy Notice

NOTICE Duck Creek Technologies does not accept agency resumes. This role is aligned to a specific location, and you are expected to reside within reasonable proximity to that location. You will partner with your leader to participate in meaningful in-person moments that support team connection, collaboration, and business priorities. At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As our Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs. The Company reserves the right to modify your work arrangement, including location expectations and in-person requirements, based on business needs, organizational policy, or regulatory considerations.