Sr Human Resources Associate, Shared Service Centre

Job Summary

As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience throughout EMEA.

Please note: this is a 9 month fixed term contract working GMT hours and we are ideally looking for someone who can start immediately.

Responsibilities

• Support key employee life cycle processes such as onboarding of new professionals, professionals data management, absence managements, visa renewals. transfers, offboarding of professionals.
• Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers professionals including collaboration with broker/insurer for professionals benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
• Ensure service excellence by following and committing to the established SLAs and SOPs
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• First point of contact for professionals customers during the onboarding and offboarding process

Requirements

• Minimum Requirements: 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR Procedures and policies
• Experience working within a Shared Services
• Basic knowledge of labor legislation throughout the EMEA region
• Experience working with any of the following countries would be an advantage: Poland, Germany, Czech Republic, Hungary, Bulgaria, UK, Ireland, Belgium, Netherlands, Denmark, Sweden, Norway, Finland
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
• Literacy with MS Office
• Possess a proactive test-and-learn mindset; capable of quickly mastering and deploying new AI features and platforms due to the fast pace environment.
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self-motivation, attention to detail, and time management skills
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Preferred Qualifications

• Knowledge and experience in handling offboardings will be an added advantage.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.