Sr Helpdesk Executive

Job Summary

Sr. Helpdesk Executive - Ground Transport Operations

Responsibilities

• Receiving calls and providing right information to the employee based on the query
• Replying to the mail as per the employees query
• Live tracking of trips ( inbound / outbound )
• Accommodating Adhoc/unregister request and maintaining report
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Assist medical request on high priority
• Cross check on vehicle deployment, sequence, and timings
• Live track on CC TV footage and communicating the team if any issue
• Vehicle tracking for sanitization
• Ensuring vehicle reaching first point on time
• Safety: Achieving safety aspects; tracking the escort availability trips with female employee first pickup/last drop during night hours; monitoring all the vehicles trip closure through technology tool; monitoring and action on the live security dashboard alerts like device not reachable, employee GEO fence violation, vehicle over speeding, SOS alerts, stoppages, single women travelling alone, vehicle stoppage
• Putting best practices in place
• Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the KRA are being met.

Requirements

• Technical hands: Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management prioritizing skills
• Attention to detail
• Good communicator
• Fluent in spoken and written English
• Knowledge of Kannada and Hindi is an added advantage

Location

Bengaluru, Karnataka

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.