Sr Executive - Trainer

Job Summary


Location


Job Type


Responsibilities

Training Delivery

• Deliver engaging training programs on Apple products , operating systems, services and third-party accessories
• Facilitate new hire training programs, ensuring comprehensive product knowledge and sales readiness within the stipulated time
• Conduct New Product Introduction (NPI) training sessions aligned with Apple product launches, ensuring stores are launch-ready with product knowledge
• Lead product refresher training and skill enhancement workshops to maintain high competency standards across all retail locations
• Utilise diverse training methodologies including classroom sessions, virtual training, hands-on demonstrations, role-plays, case studies, and scenario-based learning
• Deliver both in-person and virtual training sessions using web conferencing tools and Learning Management Systems (LMS)

Needs Analysis Program Development

• Collaborate with Store Managers, Cluster managers and Retail leadership to conduct training needs assessments and identify skill gaps by analysing sales data, customer feedback and performance metrics
• Develop engaging training materials including presentations, product

Evaluation

• Conduct pre- and post-training assessments to measure knowledge acquisition and skill development
• Evaluate training effectiveness through learner feedback, manager evaluations, mystery shopping, and performance data analysis
• Conduct in-store observations and coaching sessions to assess product knowledge application and customer interaction quality
• Prepare comprehensive training reports and dashboards tracking participation rates, assessment scores, training ROI, and business impact

Store Support

• Conduct regular store visits across Pan-India locations to observe sales interactions, provide on-the-job coaching, and identify training needs
• Deliver in-store training workshops and product knowledge sessions tailored to specific store requirements
• Serve as a product knowledge expert and resource for retail teams, answering complex product queries and providing sales support.

Documentation Administration

• Maintain accurate training records in the Learning Management System, tracking employee participation, completion rates, and certification status
• Manage training calendar and ensure timely communication of training schedules to stakeholdersAbility to build formulas and prepare reconciliations, schedules, and analytical reports

Professional Capabilities and Skills

• Prior experience in Apple Premium Reseller, Apple Authorized Reseller, or premium technology retail is highly preferred
• Good Communication and presentation skills
• Working knowledge of Microsoft ppt, word and excel
• Deep knowledge of the Apple ecosystem and operating systems or a tech mindset
• Strong business acumen and understanding of retail KPIs (conversion rates, average transaction value, customer satisfaction)
• Excellent interpersonal skills with the ability to build relationships across all organisational levels
• High adaptability, ownership and resilience in fast-paced, dynamic retail environments
• Self-motivated with a growth mindset and passion for continuous learning

Travel Requirements

• This role requires travel across Pan-India locations including tier 1, tier 2, and tier 3 cities.
• The trainer must be flexible with travel schedules aligned with business needs, product launches, and training calendars.

Compliance

• Ensure adherence to in-house training standards and Apple training and compliance guidelines.

Requirements

• Presentation Skills
• Adaptability Agility
• Ownership Accountability
• Learning Mindset
• Excellent Communication skill

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.