Sr Executive - Sales Support
Normet · Udaipur · onsite · Posted 57d ago
Undisclosed6–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Job Title: Senior Executive - Sales Support
Location: Udaipur
Experience : 6-7 years
Industry: Industrial equipment manufacture, Sales support profile
Objective of the Role
The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales support activities.
Job Responsibility :
- Sales Coordination & Order Management
- Prepare and process quotations, price offers, and sales-related documentation.
- Coordinate order booking, order execution, and delivery follow-up.
- Track order status and ensure timely communication with customers and the sales team.
- Support achievement of sales targets through effective backend coordination.
- Customer Support & Relationship Management
- Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
- Coordinate with internal stakeholders to resolve customer issues promptly.
- Ensure high levels of customer satisfaction through timely response and follow-up.
- Tendering & Commercial Documentation
- Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
- Maintain and update customer records, contracts, and sales documentation.
- Ensure compliance with customer requirements and company policies.
- Sales MIS & Reporting
- Prepare daily, weekly, and monthly reports and dashboards.
- Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
- Support management reviews through accurate data analysis and reporting.
- Cross-functional Coordination
- Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
- Support contract manager for payment follow-up with customer.
Competencies (which are required for performing the above tasks)
Skills
- Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
- PowerPoint and presentation preparation.
- MIS reporting and data analysis.
- Commercial documentation and quotation preparation.
- ERP/CRM operation and report generation.
- Sales support and order management processes.
- Industrial equipment/products and customer support practices.
- Basic understanding of supply chain and logistics processes
Abilities
- Strong communication and interpersonal skills.
- Customer-centric approach.
- Analytical and problem-solving capabilities.
- Attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Effective stakeholder coordination and teamwork.
Relevant Work Experience
- 6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
- Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.
Special Working Conditions
- Occasional travel for customer meetings, sales reviews, and plant visits.
- Ability to handle multiple customer requirements in a fast-paced business environment.
- Close coordination with cross-functional teams across different locations.
Education Qualification: Bachelors Degree in Engineering Mechanical / Electrical / Industrial)
Reporting Manager: Rajesh Agrawal - Business Head - EQ & Services, Key accounts
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionCustomer SupportcrmforecastsCapital GoodsconstructionLogisticsChemicalsERPManufacturingdata analysiscompliancefinanceCommunication And Interpersonal SkillsIndustrial Equipment
About Normet
Normet
Industrial Machinery
1.5k+
employees
1962
64 years old
Espoo, Southern Finland
Finland
₹7.5L PA avg
Avg at Normet
About
Provides innovative technology for enhanced safety, efficiency, and sustainability in underground mining and tunnelling.
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