Sr Executive|| Product Support Specialist||
Deloitte · Hyderabad · onsite · Posted 36d ago
About a minute. You'll make an account on the way through.
About this role
Analyst | Product Support Specialist- Payments| Customer Strategy & Design
- Location: Hyderabad
The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about Customer
Your work profile
As an Analyst in our Team you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
Work you'll do as a Senior Executive
- This role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.
- Handle customer interactions via voice, chat, and email
- Support customers with product troubleshooting, workflow navigation, installation, and how to queries
- Diagnose and resolve moderate complexity issues
- Maintain end to end ownership of customer cases
- Ensure detailed and accurate documentation for every case
- Identify opportunities for feature adoption and product upgrades
- Support serves to sell actions or pass high intent leads to sales teams
- Ensure adherence to QA, documentation, and process standards
- Handle customer queries independently with minimal supervision
- Deliver strong performance on KPIs (quality, CSAT, productivity)
- Actively identify customer needs and enable sales opportunities
- Maintain high quality and compliant case documentation
Desired Qualifications
- Required Qualifications
- Bachelor's degree (Commerce or Finance preferred)
- 1–3 years of experience in product support, SaaS, or customer support roles
- Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domains
- Experience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferred
- Handled International voice processes
- Strong product troubleshooting capability
- Basic to intermediate accounting knowledge
- Versant B2+ to C1 preferred
- CRM proficiency
- Multi‑channel handling capability
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Skills
About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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