Sr. Executive - Inside Sales & Key Account Executive

We are looking for a dynamic Sr. Executive Inside Sales & Key Account Executive to manage and grow business from existing customers while delivering exceptional customer service. The ideal candidate will be responsible for key account management, driving revenue growth, preparing commercial proposals, and coordinating with internal teams to ensure seamless logistics operations. Experience in NVOCC, Freight Forwarding, CHA, or Container Logistics is essential.

Key Responsibilities

• Manage and nurture relationships with assigned key accounts and direct shippers.
• Act as the primary point of contact (SPOC) for customer queries and service requirements.
• Drive shipment growth across NVOCC, FCL, LCL, ODC, and allied logistics services.
• Identify cross-selling and upselling opportunities to maximize revenue.
• Prepare competitive quotations and negotiate freight rates and commercial terms.
• Coordinate with operations, documentation, and customer service teams for smooth shipment execution.
• Monitor shipment status and proactively communicate updates to customers.
• Resolve customer issues promptly while ensuring high service standards.
• Maintain accurate CRM records, sales reports, forecasts, and account performance metrics.
• Analyze market trends, customer requirements, and competitor activities to support business growth.

Desired Candidate Profile

• Bachelor's degree in Logistics, Supply Chain, Business, or any relevant discipline.
• 3 - 8 years of experience in NVOCC, Freight Forwarding, CHA, or Logistics Sales/Customer Service.
• Proven experience in key account management and achieving sales targets.
• Strong understanding of Incoterms, Indian Customs regulations, and Bill of Lading (BL) documentation.
• Excellent communication, negotiation, relationship management, and analytical skills.
• Proficient in CRM tools and MS Office.