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Role & responsibilities

Process customer orders in the ERP/system by obtaining product codes from the Engineering department, RM codes from the Costing department, and securing contribution approval and OSG clearance wherever applicable.
Follow up on drawing approvals, DRM release, RFD clearance, proforma payment, and outstanding payment to ensure timely order execution.
Coordinate with customers and third-party inspection agencies for dispatch approvals. Provide system clearance and coordinate with the dispatch team to ensure timely shipment of materials.
Register customer complaints, obtain necessary approvals from the Regional Manager (RM) and Business Unit (BU) Head, coordinate with Transport and Stores for material retrieval, process complaint order bookings, and organize replacement dispatches.
Coordinate with internal departments, branch offices, and customers to resolve technical and commercial queries, ensuring timely and effective communication and issue resolution.

Preferred candidate profile

Exp in Oracle ERP id desirable

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