Sr Executive-Customer Success

Role & responsibilities

1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution

2. Conduct in-depth training sessions for Client Project stakeholders on using the Product

3. Assist with high severity requests or issue escalations as needed

4. Guide client on product features and how to use them

5. Drive Client Scale-Ups to reach enterprise level penetration

6. Update client about new feature developments and enhancements according to client business requirements

7. Monitor client accounts to ensure product adoption and usage

8. Demonstrating the product to client pre-execution, if needed

9. Ensure customer satisfaction and build strong customer relationship

Preferred candidate profile

1. Engineering graduates with 3-5 years of experience

2. Excellent verbal & written communication & presentation skills

3. Ability to multi-task and work in a challenging fast paced environment 4. Go-getter attitude and a strong work ethic

5. Proficient in MS Excel & PowerPoint

6. Excellent problem-solving skills, attention to detail and solution-oriented attitude

7. Enthusiasm about technology with demonstrated technical aptitude