Sr Executive- Customer Success

Roles and Responsibilities :

• Develop and execute customer success strategies to drive retention, upselling, cross-selling, and renewals for SaaS products.
• Collaborate with internal teams to identify opportunities for growth and improvement in customer relationships.
• Analyze churn data to identify trends and areas of improvement in the customer lifecycle.
• Provide exceptional support to customers through proactive communication, issue resolution, and process improvements.

Job Requirements :

• 2-4 years of experience in B2B SaaS companies or similar industries.
• Strong understanding of CRM systems and GTM strategy development.
• Proven track record of driving successful customer retention campaigns through effective communication and issue resolution.