Sr. Executive - CRM
Ral Consumer Products · Bhilwara · onsite · Posted 55d ago
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Brief
Handle customer inquiries and complaints related to replacements via phone, email.
Coordinate product replacement processes, including verification, logistics, and follow-ups.
Maintain accurate records of customer interactions, service requests, and resolutions.
Build strong relationships with customers by providing timely, transparent, and courteous support.
Liaise with warehouse and logistics teams to ensure prompt delivery of replacement products.
Monitor and report on customer satisfaction metrics and service performance.
Key Result Areas:
Ensure high customer satisfaction through timely and empathetic support.
Manage efficient and accurate replacement processes.
Maintain clear and professional communication across all customer touchpoints.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Retentioncustomer satisfactionCustomer SupportcrmCustomer CallingCustomer CareCustomer InteractionCustomer HandlingCustomer RelationshipHandling Customer QueriesCommunication SkillsSalesComplaints
About Ral Consumer Products
Ral Consumer Products
Consumer Electronics & Appliances
110
employees
1973
53 years old
New Delhi
India
₹7.3L PA avg
Avg at Ral Consumer Products
About
RAL Consumer Products operates in India's FMCG, Solar, Portable Energy, and Child Care sectors, delivering quality products across a wide retail network.
Industries
Consumer Electronics & Appliances
Employee ratings
10 reviews
3.2/ 5
Culture
2.6
Career growth
2.1
Work-life
2.4
Employees rate it well for
Compensation & Benefits33Overall Company32
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