Sr.Executive (CRM)

Roles and Responsibilities

Handling Major Corporates Group (Single/Multiple)

- Handling queries of HR/Employee through mails & calls and resolve them

- Solving Customer /HR/Brokers queries related to claims and other issues

- Guiding customers to apply for claims and with policy T & C

- Register claims in system

- Grievance resolution by taking follow with operation team

- Tracking up the claims file and updating to the corporate client till the claim get settled.

- Following up for the cheque dispatch and details and NEFT details with backend

- Maintaining day to day activities on the worksheet

Desired candidate Profile: Preferably TPA /Hospital /Servicing