Sr. Executive - CRM (Client Servicing)
mdindia health insurance tpa.pvt.ltd · Pune · onsite · Posted 70d ago
Not disclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Responsible for managing client relationships with key decision makers
- Subject matter expert for partners and internal staff for the assigned product
- Addresses the gaps identified between client requirement & the service provided
- Ensure that the service is delivered in accordance with the agreed service level agreement
- Act as a point of contact for any escalation or feedback from clients
- Collaborate with the other functional Group to evaluate the product performance and to recommend
- Refinements and improvements in service performance
- Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
- Announcements of new updates and upcoming events/meetings
- Manage account renewal, customer support escalation
- Ensure smooth support during renewal of account
- Communication Skills
- Good knowledge of MS Office
- Open to travel
Sourced from foundit
Skills
crmhelpdesk supportHealth insuranceTPA
About MDIndia Health Insurance TPA
mdindia health insurance tpa.pvt.ltd
Insurance
8k+
employees
2000
26 years old
Pune, Maharashtra
India
₹2.8L PA avg
Avg at MDIndia Health Insurance TPA
About
Specializes in third-party administration services for the Indian health insurance market, ensuring policyholder support and compliance.
Industries
Insurance
Employee ratings
10 reviews
3.6/ 5
Culture
3.2
Career growth
2.8
Work-life
3.1
Employees rate it well for
Job Security36Overall Company36
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