Sr Executive Cafe

Job Summary

Facilities Executive - Cafe. You will be the upper facilities management's trusted right hand on all facilities - caf pantry related activities like managing end-to-end food services, pantry operations, event management, vendor governance, financial control, HSEQ compliance, and continuous improvement initiatives to ensure high-quality service delivery, cost efficiency, closure of user complaints, assist in controlling the expenses, provide cost effective solutions, provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices and excellent workplace experience.

Responsibilities

• Event Management Execution: Manage and close all event requests through the ticketing system.
• Coordinate with admins on menu planning, costing, and venue finalization.
• Ensure end-to-end execution of events including setup, service delivery, feedback, and closure.
• Identify and develop new event spaces to enhance employee engagement.
• Caf Operations Management: Monitor breakfast, lunch, and dinner services as per SLA.
• Review weekly menus, special lunches, and theme menus.
• Ensure food availability, service quality, and vendor adherence to SLA.
• Monitor kitchen equipment maintenance, food dispatch, and wastage control.
• Pantry Operations Inventory Control: Manage pantry indents, replenishments, consumption, and costing.
• Ensure FIFO, SKU checks, shelf-life tracking, and storage temperature compliance.
• Maintain GRN, min-max stock levels, and non-moving item reports.
• Ensure accurate maintenance of pantry and store records.
• Vendor Performance SLA Governance: Monitor vendor service timing, food pickup schedules, and product availability.
• Escalate SLA deviations and variances to management.
• Conduct skip-level and one-on-one interactions with vendor teams.
• Financial Control Budget Management: Track Opex budget forecast vs actuals with variance below 5%.
• Ensure timely and accurate billing, invoicing, and PI submissions.
• Handle menu costing, event billing, special lunch costing, and new equipment purchases.
• Drive cost-saving initiatives across operations.
• HSEQ Food Safety Compliance: Ensure compliance with HSEQ policies, SOPs, and food safety standards.
• Maintain working knowledge of HACCP, FSMS, CCPs, and OPRPs.
• Support audits, closure of NCs, and escalation adherence.
• Promote reporting of unsafe acts, unethical behavior, and near misses.
• Innovation Continuous Improvement: Implement at least one innovation and one new initiative annually.
• Drive service improvement through brainstorming and CIWG participation.
• Support diversity and inclusion initiatives within teams.
• Customer Engagement Experience: Interact with customers for feedback and service improvement.
• Coordinate with departments to ensure timely meal arrangements.
• Plan and execute festival decor and engagement initiatives.
• Systems Digital Enablement: Manage AppSpace caf menu screen software for menus, themes, signage, and event promotion.
• Safety and risk management: Ensure safe workplace procedures are in place and followed; implement and manage risk management programs, disaster recovery and business continuity plans; follow escalation and incident reporting procedures and comply with firm guidelines and strategies.

Location

Bengaluru

Qualifications / Requirements

• Passion for service
• Prior experience in facilities, property management, hospitality or other related fields
• Understanding of local occupational health and safety requirements, critical facilities and vendor management
• Knowledge of various property systems
• Team player
• Client focused enthusiast

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.