Sr. Executive/AM Operations (Order Fulfilment)

About Company:

Westbury Kommerce (Westbury Holdings Pvt Ltd) was set up as an Online Retail Business and Solution provider for Brands, with an end-to-end integrated business solution for B2C eCommerce & Omnichannel. We provide seamless integration of technology, sales, merchandise, operations, and supply chain management to enable brands to manage their eCommerce business – including the brand's own websites, Omni Channel solutions, retail store integration, and marketplace integration.

Website – www.westburykommerce.com

Position Title: Sr. Executive/AM – Operations (Order Fulfilment)

Location: Bangalore

Role

Manage the day-to-day execution of the B2C 4-hour hyperlocal delivery operation, ensuring orders are picked, dispatched, and delivered within the committed time window. The role owns on-ground coordination between stores, delivery partners, and customers to protect speed, reliability, and customer experience.

Key Responsibilities

• Monitor and manage end-to-end hyperlocal orders to ensure delivery within the 4-hour SLA.
• Coordinate pickups and handovers between stores and last-mile delivery partners.
• Track live order status and proactively resolve delays, breaches, and exceptions in real time.
• Liaise with delivery partners on rider availability, allocation, and performance.
• Manage failed deliveries, reattempts, returns, and RTO closures.
• Handle customer escalations related to delivery timelines and coordinate resolutions.
• Maintain daily performance reporting — SLA adherence, on-time delivery %, breach reasons, and pendency.
• Identify recurring bottlenecks and drive process improvements to improve speed and reliability.
• Ensure accurate timestamp capture (pickup, handover, delivery) for reporting and audits.
• Coordinate cross-functionally with CS, warehouse/store, and vendor teams to close open issues.

Job Requirements:

• Graduate in any discipline (logistics/supply chain preferred).
• [1–3] years in hyperlocal, quick-commerce, or last-mile delivery operations.
• Familiarity with hyperlocal/last-mile partners and delivery workflows is an advantage.
• Strong coordination and follow-through in a fast-paced, time-sensitive environment.
• Comfort with logistics dashboards, tracking tools, and Excel/reporting.
• Clear communication with internal teams, delivery partners, and customers.