Sr Engineering Manager

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidates skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Minimum qualifications:

Benefits Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit .

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

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About the Role

Lead a charter-defining team building the analytics engine at the heart of Atlassians ITSM strategy. A broad surface spanning greenfield-to-scale (Custom Metrics, Insights, Ops Assets reporting), and real technical depth across data platform, GraphQL APIs and modern React frontends. You will grow and shape a multi-pod team, set technical direction for a large data domain, and own outcomes GAing to enterprise customers.

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Part of the Jira Service Management (JSM) organisation within Atlassian Engineering. The ITSM Analytics group builds the reporting analytics platform that turns JSM operational data (requests, incidents, SLAs, Assets and Ops/Opsgenie) into actionable insight for IT and service teams - a key competitive differentiator for JSM in the ITSM market.

The ITSM Analytics team owns JSMs reporting analytics surface end-to-end: Custom Metrics (configurable and ratio metrics, OOTB PM-authored templates), JSM Insights (SLA-breach insight generation engine and GraphQL APIs), Operations Reports , Assets Reporting and the JSM Summary Page . It is a full-stack team spanning frontend dashboards and metric-authoring UIs, backend GraphQL APIs and data pipelines, and reporting data infrastructure. High ownership, shipping across EAP Beta GA while investing in performance, scale and data quality/observability.