Sr Engineering Manager, ITSM Operations

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidates skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit .

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

In this role, you will

Your background

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role requires you to be located in India.

Your future team

You will lead an engineering team within Atlassian s Jira Service Management (JSM) - IT Operations organization-one of our fastest-growing cloud portfolios and a recognized leader in the modern ITSM/ITOM market.

Our team is on a mission to transform how engineering and IT teams detect, respond to, resolve, and prevent incidents at enterprise scale. We build and run mission-critical, high-throughput, and highly reliable services (powering alerting, on-call scheduling, incident orchestration, and mobile experiences) that thousands of global organizations depend on 24/7.

You ll be part of a distributed, highly collaborative triad (Engineering, Product, and Design). We value technical excellence, operational rigor, and continuous innovation-including modern agentic workflows and automated testing-to ship world-class experiences at high velocity.