Sr. Engineering Manager - Commerce

Job Summary

We're looking for a Senior Engineering Manager to lead the team building HighLevel's Payments Platform. This leader will own the execution, reliability, and evolution of the platform that powers checkout, subscriptions, payment orchestration, invoicing, and financial reconciliation at scale. This is a hands-on technical leadership role where you'll partner closely with Product, Design, Finance, Support, Infrastructure, and other engineering teams to deliver reliable, secure, and scalable payment experiences. You'll build and grow a high-performing engineering team while driving technical strategy, operational excellence, and stakeholder alignment.

What You'll Lead

• Team Leadership: Team growth, hiring, mentoring, and performance management
• Career development and succession planning
• Engineering culture focused on ownership and continuous improvement
• Platform Delivery
• End-to-end execution of Payments Platform initiatives
• Cross-functional roadmap planning and prioritization
• Delivery predictability across multiple workstreams
• Technical Excellence
• Platform architecture evolution in partnership with senior technical leaders
• Reliability strategy including SLIs, SLOs, capacity planning, and incident management
• API governance, data lifecycle management, and operational excellence
• Stakeholder Management
• Product roadmap planning and execution
• Executive communication and engineering updates
• Cross-functional collaboration across Product, Infrastructure, Finance, Compliance, Support, and Security
• Managing competing priorities while balancing customer outcomes and technical investments

Responsibilities

• Lead and Grow a High-Performing Engineering Team:
  • Build, mentor, and scale a high-performing team of backend engineers
  • Create an environment of ownership, accountability, continuous learning, and technical excellence
  • Coach engineers through regular feedback, career development, performance management, and growth planning
  • Drive hiring strategy, interview quality, onboarding, and succession planning
  • Foster engineering best practices through design reviews, code quality, technical mentorship, and knowledge sharing
• Drive Execution Delivery:
  • Own execution for the Payments Platform roadmap, ensuring predictable delivery across multiple concurrent initiatives
  • Balance business priorities with long-term platform investments, technical debt reduction, and reliability improvements
  • Coordinate cross-team dependencies while proactively identifying risks, blockers, and execution gaps
  • Lead sprint planning, roadmap planning, estimation, prioritization, and delivery reviews
  • Ensure engineering teams consistently deliver high-quality, maintainable software
• Partner with Cross-functional Stakeholders:
  • Work closely with Product, Finance, Compliance, Customer Success, Marketing, Infrastructure, and Security teams to translate business objectives into technical roadmaps
  • Communicate engineering tradeoffs, delivery timelines, risks, and technical decisions to executive stakeholders
  • Align multiple engineering teams around shared architectural decisions, platform capabilities, and operational goals
  • Drive roadmap planning while balancing customer impact, platform scalability, and engineering investments
• Own Platform Reliability Operational Excellence:
  • Lead the team responsible for highly available, planet-scale payment infrastructure including checkout, subscriptions, payment orchestration, invoicing, ledger, and reconciliation services
  • Ensure the team designs resilient distributed systems using patterns such as:
    • Idempotency
    • Retry strategies
    • Circuit breakers
    • Saga/Outbox patterns
    • Graceful degradation
    • Multi-region failover
  • Champion production excellence through:
    • SLO ownership
    • Error budgets
    • Incident management
    • Disaster recovery planning
    • Capacity planning
    • Operational readiness reviews
• Drive Technical Strategy:
  • Partner with Staff and Principal Engineers to evolve platform architecture and technical direction
  • Guide architectural decisions around:
    • Domain Driven Design
    • API governance
    • Event-driven systems
    • Service boundaries
    • Data consistency models
  • Ensure engineering teams maintain strong engineering standards for API lifecycle management, schema evolution, observability, security, and platform reliability
  • Lead technical planning while balancing scalability, maintainability, delivery speed, and operational cost