Sr. Engineer - Studio Operator - Technical Support Engineer

Responsibilities

• Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
• In depth log debug and analysis
• Support customer KPI s and SLA s
• Software Upgrades and Patching
• Emergency Recovery for outages reported by customers
• Maintenance of customer lab environments
• Mentor and train others in the organization
• Document and develop technical content and solutions for knowledgebase

ABOUT YOU

• Bachelor s degree in a technical field: Computer Science, Engineering, or similar
• Experience working in an external customer facing technical support role
• Experience troubleshooting complex technical issues
• Excellent written and verbal communication skills in English
• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
• Experience working with Linux
• Ability to work in a dynamic, high pressure customer facing environment
• Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus

• Experience with Docker and Kubernetes
• Experience with ELK stack
• Experience working with Telecommunication Providers
• Experience with scripting: Ansible, Bash, Python

Benefits Package

• Competitive Benefits Package
• Birthday and Volunteer Time off
• Private life, health and travel insurance
• Flexible working hours
• Employee Assistance program