Sr. Engineer Recovery PDC

Key Responsibilities

• Monitor electricity bill outstanding, recovery cases, PDC cases, and ageing on a regular basis.
• Plan and allocate field activities for recovery and PDC cases.
• Conduct customer follow-ups regarding outstanding electricity bills, payment status, and payment commitments.
• Track payment commitments and ensure timely conversion into actual payments.
• Monitor high-value, overdue, and ageing consumer accounts and take appropriate action.
• Coordinate with Recovery, Billing, Commercial, Customer Service, and Field Operations teams for case resolution.
• Support field teams in customer visits and recovery-related activities.
• Identify discrepancies or issues related to consumer accounts, billing, payments, and recovery cases.
• Maintain case-wise records, trackers, and supporting documentation.
• Prepare daily/weekly recovery MIS covering collection achievement, ageing, pending cases, and field productivity.
• Monitor team performance and ensure achievement of assigned recovery targets.
• Escalate critical, high-value, and long-pending cases to the appropriate authority.
• Handle customer escalations related to outstanding electricity bills and payment matters.
• Ensure timely closure of recovery/PDC cases within defined TAT and SLA.
• Ensure compliance with company policies, processes, safety standards, and applicable regulatory requirements.