Sr. Engineer - Customer Quality

Role & responsibilities :

Customer Handling & Communication
Act as the primary point of contact for customer-related quality concerns.

Handle customer complaints and ensure effective root cause analysis, corrective and preventive actions (CAPA), and timely closure.

Conduct regular follow-ups with internal teams to ensure customer issues are resolved within agreed timelines.

Inspection & Quality Control
Perform layout inspections to ensure compliance with quality standards and customer requirements.

Handle in-process quality issues and coordinate with production and engineering teams for immediate corrective actions.

Manage third-party sorting activities when required and ensure effectiveness of sorting actions.

Audit & Process Compliance
Conduct process audits and product audits as per defined schedules.

Ensure audit findings are addressed and closed with proper documentation and evidence.

Participate in internal and external audits as required.

Manpower & Activity Management
Handle and coordinate quality manpower for inspection, sorting, and audit-related activities.
Monitor performance and ensure adherence to quality procedures and work instructions.

Customer Reporting & Documentation
Prepare and share Monthly SPQR reports with Cummins customer.

Upload dispatch details regularly in the Wabtec customer portal.

Prepare and share Monthly Capability and DPMO reports with SBD customer.

Prepare, review, and submit PPAP documents related to quality requirements.

Daily & Periodic Activities
Conduct Daily Morning DIR meetings.

Track daily quality metrics and escalate critical issues to management.

Support continuous improvement initiatives related to quality and customer satisfaction.