Sr Engineer - Customer Interaction Suite
Tata Communications · Bengaluru · onsite · Posted 22d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
Solution Engineer - Context Graph Demo Specialist
Company: Tata Communications
Function: Solution Engineering
Role Type: Individual Contributor (IC)
Experience: Fresher - 2 years
Locations: Mumbai, Pune, Bengaluru, Gurugram
Travel: 40-50% (on-site customer demos)
About the Role Function: Solution Engineering
Role Type: Individual Contributor (IC)
Experience: Fresher - 2 years
Locations: Mumbai, Pune, Bengaluru, Gurugram
Travel: 40-50% (on-site customer demos)
Tata Communications is looking for an early-career Solution Engineer to join the Solution Engineering team, focused on building and delivering demonstrations of our Context Graph capabilities. This is a highly visible, customer-facing role for someone who enjoys translating technical concepts into compelling business stories, thinks logically under pressure, and is comfortable being on the road to present in front of customers.
You'll work closely with senior solution architects, product, and sales teams to build demo environments, customize them for specific customer use cases, and present them live - both virtually and on-site.
Responsibilities - Demo Build Ownership: Build, configure, and maintain demo environments for Context Graph, ensuring they reflect current product capabilities and are tailored to different industry use cases.
- Customer-Facing Demos: Travel to customer locations (40-50% travel) to deliver live product demonstrations, walk through use cases, and answer first-level technical questions.
- Use Case Translation: Work with sales and solution architects to understand a prospect's business problem and translate it into a relevant, believable demo narrative - not just a feature walkthrough.
- Troubleshooting on the Fly: Diagnose and resolve demo environment issues quickly, including during live customer sessions, with a calm and structured approach.
- Cross-Functional Collaboration: Partner with Product, Engineering, and Sales teams to stay current on roadmap changes, feedback loops from the field, and competitive positioning.
- Documentation: Maintain demo scripts, environment setup guides, and reusable assets so demos can scale across the team.
- Continuous Learning: Build depth in graph data concepts, knowledge graphs, and how Context Graph fits into broader enterprise data and AI strategies.
Must-Have:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (freshers welcome) or up to 2 years of relevant experience.
- Strong logical and analytical thinking - able to break down a customer problem and map it to a technical solution.
- Ontology-first thinking - demonstrated ability to model an enterprises objects, actions and processes as a reusable semantic layer, with metadata, permissions and data structures kept consistent, secure, and scalable Ontology.
- Basic understanding of data structures, databases, or graph concepts (formal experience not required, but genuine curiosity and aptitude expected).
- Good business acumen - able to understand a customer's commercial context, not just their technical ask.
- Comfortable with public speaking / presenting to small and large groups, including senior stakeholders.
- Willingness and ability to travel 40-50% of the time for on-site customer demos.
- Strong written and verbal communication skills in English.
Good to Have (not mandatory):
- Exposure to graph databases (Neo4j, Amazon Neptune, TigerGraph, etc.) or knowledge graph concepts.
- Familiarity with SQL, Python, or basic scripting.
- Prior internship or project experience involving customer-facing work, hackathons, or product demos.
- Understanding of enterprise IT, telecom, or B2B SaaS environments.
- Demo environments are reliable, current, and reusable across the team.
- Customers leave demo sessions with a clear understanding of how Context Graph solves their specific problem.
- You build a reputation internally as someone who can be trusted to represent the product in front of a customer.
- You progress toward owning more complex, custom-built demos and eventually pre-sales solutioning independently.
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Skills
ScriptingontologySales CycleSolution architectureenterprise itInternshipNeo4JmetadataB2Bgraph databasesKnowledge GraphsData StructuresNeptunesemanticPythonSAASSQLCommunication SkillsArchitectureSalesArtificial Intelligence
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
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