Sr Engineer - Customer Interaction Suite
Tata Communications · Bengaluru · onsite · Posted 57d ago
Undisclosed2–5 yrsfulltimeSourced from
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About this role
AI Tester Forward Deployed Engineer
Role Overview
We are looking for an AI Platform Tester Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.
The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.
Key Responsibilities
1. AI / Agentic Workflow Validation
- Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
- Perform exploratory testing to identify edge cases and unexpected AI behavior.
- Test complete business workflows rather than only individual platform components.
- Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.
- Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs.
- Develop test scenarios covering both happy paths and negative/edge cases.
- Help define quality benchmarks for AI-driven customer journeys.
2. Demo PoC Development
- Build basic vertical and horizontal demos using existing platform capabilities.
- Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
- Support creation of customer-specific PoCs
- Convert business requirements into simple technical workflows.
- Configure demo environments and prepare realistic test data.
- Support customer demonstrations by ensuring the demo environment is stable and functional.
3. Customer Field Support
- Participate in customer discovery and technical requirement discussions.
- Understand customer business processes and translate them into AI use cases.
- Support during workshops, PoCs, and executive demonstrations.
- Troubleshoot issues encountered during customer engagements.
- Capture recurring customer requirements and identify opportunities for reusable solutions.
Skills Competencies
Technical
- Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI
- Understanding of APIs, JSON, REST APIs, webhooks, and system integrations
- Basic scripting/programming knowledge in Python, JavaScript, or similar
- Understanding of databases and data structures
- Familiarity with Postman or similar API testing tools
- Experience with Jira or equivalent defect/task management tools
- Understanding of cloud and SaaS platforms
- Basic knowledge of prompt engineering and AI evaluation
Testing
- Functional and integration testing
- API testing
- Regression testing
- End-to-end workflow testing
- Exploratory testing
- Test case design
- Root-cause analysis
- Defect lifecycle management
- Negative and edge-case testing
FDE / Customer Skills
- Strong problem-solving ability
- Ability to understand business processes
- Customer-oriented mindset
- Ability to translate business requirements into technical workflows
- Good communication and presentation skills
- Comfortable working in ambiguous and fast-changing environments
- Willingness to work directly with Sales, Product, Engineering, and customers
Experience
Recommended experience: 2-5 years
Suitable backgrounds include:
- QA / Software Testing
- Automation Testing
- AI/ML Testing
- Technical Support / Product Support
- Solution Engineering
- Pre-Sales Engineering
- Implementation / Professional Services
- Conversational AI / Chatbot development
- SaaS platform configuration
Candidates with strong testing fundamentals and 12 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.
Sourced from naukri
Skills
AutomationAI evaluationapisChatbotBusiness Requirementschatbot developmentException HandlingExploratory TestingData StructuresConversational AicloudAPI TestingAutomation TestingAi PlatformGenerative AiArtificial Intelligence
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
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