Sr Engineer - Customer Interaction Suite

AI Tester & Forward Deployed Engineer

Role Overview

We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.

The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.

Key Responsibilities

1. AI / Agentic Workflow Validation

• Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
• Perform exploratory testing to identify edge cases and unexpected AI behavior.

• Test complete business workflows rather than only individual platform components.

• Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.

• Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs.
• Develop test scenarios covering both happy paths and negative/edge cases.
• Help define quality benchmarks for AI-driven customer journeys.

2. Demo & PoC Development

• Build basic vertical and horizontal demos using existing platform capabilities.
• Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
• Support creation of customer-specific PoCs
• Convert business requirements into simple technical workflows.
• Configure demo environments and prepare realistic test data.
• Support customer demonstrations by ensuring the demo environment is stable and functional.

3. Customer & Field Support

• Participate in customer discovery and technical requirement discussions.
• Understand customer business processes and translate them into AI use cases.
• Support during workshops, PoCs, and executive demonstrations.
• Troubleshoot issues encountered during customer engagements.
• Capture recurring customer requirements and identify opportunities for reusable solutions.

Skills & Competencies

Technical

• Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI
• Understanding of APIs, JSON, REST APIs, webhooks, and system integrations
• Basic scripting/programming knowledge in Python, JavaScript, or similar
• Understanding of databases and data structures
• Familiarity with Postman or similar API testing tools
• Experience with Jira or equivalent defect/task management tools
• Understanding of cloud and SaaS platforms
• Basic knowledge of prompt engineering and AI evaluation

Testing

• Functional and integration testing
• API testing
• Regression testing
• End-to-end workflow testing
• Exploratory testing
• Test case design
• Root-cause analysis
• Defect lifecycle management
• Negative and edge-case testing

FDE / Customer Skills

• Strong problem-solving ability
• Ability to understand business processes
• Customer-oriented mindset
• Ability to translate business requirements into technical workflows
• Good communication and presentation skills
• Comfortable working in ambiguous and fast-changing environments
• Willingness to work directly with Sales, Product, Engineering, and customers

Experience

Recommended experience: 25 years

Suitable backgrounds include:

• QA / Software Testing
• Automation Testing
• AI/ML Testing
• Technical Support / Product Support
• Solution Engineering
• Pre-Sales Engineering
• Implementation / Professional Services
• Conversational AI / Chatbot development
• SaaS platform configuration

Candidates with strong testing fundamentals and 12 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.