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    Job · 21307349

    BENGALURU · FULLTIME

    Sr Engineer - Captive Operations

    Tata Communications

    Tata Communications

    Bengaluru · onsite · Posted 4d ago

    Sourced fromNaukri
    Undisclosed5–10 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Looking for an L2 Support Engineer to manage the operations 24x7x365, 8 hours shift, 6 days a week.
    Requirement: Engineering graduate or MCA
  1. Educational Qualification: B.E. / B.Tech. / MCA/ MSc (CS/IT)
  2. More than 5 years of IT experience, out of which at least 3 years in dealing with Cyber Security systems and operations
  3. Hands-on experience with basic troubleshooting, VPN, and NGFW
  4. Exposure to monitoring tools and basic server/VM environments
  5. Familiar with Firewall ,Load Balancer, WAF,API Security, Switches (KVM and Network), Forward Proxy ,HCI Severs ,VPN Solution, PAM and ticketing and monitoring tools.
    6. Certifications (Any one of the following) :
  6. CompTIA Security+/CEH/ECSA
  7. CCNA Routing Switching/Security or equivalent.
  8. ITIL v4 Foundation
  9. CompTIA Network+
    10. Primary Role Responsibilities: Handle daily operational tasks, first-line troubleshooting, and ensure
    systems are running as expected.
    Responsibilities:
  10. Ensure backup jobs (configurations, logs, rule sets) are completed
    successfully.
  11. Assist in asset inventory management and ensure tagging/labeling is up to
    date.
  12. Create and track tickets on ITSM (Service Requests, Incidents, etc.).
  13. Conduct routine health checks, log reviews, and apply standard SOPs.
  14. Escalate unresolved or complex issues to L3.
  15. Apply approved configuration changes and patch updates under L3 and SMEs
    guidance.
  16. Maintain daily operational reports and incident records.
  17. Coordinate with IOCL IT teams for basic integrations and service availability.
  18. Integrate PAM with directory services (LDAP/AD) and define privilege
    policies.
  19. Provide user support for VPN, proxy access, or authentication-related issues.
  20. Execute VA scans under defined schedules and report deviations.

    21. Sourced from naukri

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    Section · 02

    Skills

    L2 SupportitsmCyberldapNgfwSecurity systemsapi securitycehProxyintegrationsDirectory servicesCCNASwitchingMonitoring ToolsCompTIA SecurityCompTIALoad BalancerFirewallInventory Managementticketingoperations

    Section · Company

    About Tata Communications

    Tata Communications

    Tata Communications

    Telecom

    5.9k+

    employees

    1986

    40 years old

    Mumbai, Maharashtra

    India

    About

    Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.

    Industries

    Telecom

    Employee ratings

    4,031 reviews

    3.9/ 5

    Culture

    3.8

    Career growth

    3.0

    Work-life

    3.9

    Employees rate it well for

    Work Life Balance431Salary381Work Culture381Job Security327Work Environment284

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