Sr Eng, Test (Automation)

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve customer complaints and concerns in a fair and timely manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services to customers.

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