Sr.Director / AVP - Ecomm

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. Job Description: Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.  The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. Key Responsibilities  

1. Practice Leadership & Strategy  

Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.  

Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.  

Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and   martech /advertising technologies to continuously strengthen practice offerings.  

2. Delivery Governance & Excellence  

Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.  

Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.  

Provide escalation leadership and ensure swift resolution of delivery bottlenecks.    

3. Client Engagement & Stakeholder Management  

Act as the senior delivery owner for key enterprise ecommerce clients.  

Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.  

Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.    

4. People Management & Capability Building  

Manage and mentor a multidisciplinary delivery team   of 60 – 80 members .  

Attract, groom, and   retain   high-performing talent; shape a strong culture of delivery discipline and innovation.  

Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.    

5. Operational & Financial Ownership  

Own practice-level capacity planning, project allocation, utilisation   management   and revenue forecasting.  

Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.  

Drive operational excellence through automation, process optimisation, and   best ‑ practice   adoption.    

6. Innovation & Growth  

Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.  

Identify   and build strategic partnerships with platforms, technology providers, and commerce enablers.  

Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.  

 

Required Experience & Qualifications  

10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.  

Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.  

Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment,   logistics , analytics, CRM).  

Demonstrated   expertise   in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.  

Solid understanding of performance marketing, digital media, content operations,   martech / adtech   ecosystems, and consumer journeys.  

Tools Expertise:   Amazon Pi / Perpetua, Helium 10,   Hector.ai, Amazon DSP Console, Flipkart FADS,   Blinkit   Ads Manager,   Zepto   Ads, Amazon Brand Analytics, Google Sheets /   BigQuery  

Exceptional communication,   problem ‑ solving , and stakeholder management skills.  

Ability to thrive in a fast-paced,   high ‑ growth , matrixed environment.  

 

Key Competencies  

Strategic & Analytical Thinking  

Leadership & Team Development  

Delivery & Quality Governance  

Technical & Platform Expertise  

Client Management & Executive Presence  

Commercial Acumen  

Process & Operational Excellence   Cross-functional Collaboration  

 

Why Join Us?  

Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.  

Work with marquee clients across sectors and drive measurable business outcomes.  

Collaborative, future-forward culture with strong emphasis on innovation and growth.  

Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Sokrati Time Type: Full time Contract Type: Permanent