Sr Digital Product Manager (AI- Products)

The Opportunity AskGartner is building toward becoming the AI-powered strategic advisor for enterprise clients, a product that puts the full depth of Gartner’s research, proprietary data, and expert knowledge at clients’ fingertips to drive better decisions against their most critical priorities. Few AI products in the world operate over a knowledge base this rich: decades of analyst research, peer-sourced vendor insights, and real-world practitioner data spanning every major industry and technology domain. You’ll be shaping the core chat and embedded AI experiences that serve as the primary surface through which hundreds of thousands of professionals interact with Gartner’s intelligence and help build out the broader AI Products and Insights portfolio. You’ll work across products, engineering, data science, design, and research to decide what gets built, how it behaves, and why it matters. If you want to build an AI product that changes how the world’s largest enterprises make decisions, and you want to see the impact of your work in real user behavior and business outcomes, this is the role.

What You’ll Do

• Own end-to-end product delivery for core AskGartner experiences, from discovery through launch and iteration, across the chat interface and its embedded integrations throughout Gartner’s digital products.
• Define and drive the product roadmap for AI-powered features, making judgment calls on scope, sequencing, and tradeoffs with a bias toward shipping incremental improvements over waiting for perfect solutions.
• Develop and maintain a rigorous evaluation sensibility: understand what a good answer looks like, what a good experience feels like, and identify precisely where the product falls short, then translate those gaps into concrete, shippable improvements.
• Drive quantitative and qualitative analysis to validate product decisions and inform direction. Use engagement data, retention metrics, user research, and direct product observation to build conviction and move the product forward.
• Translate complex user needs into clear product requirements that engineering and data science teams can execute against, bridging the gap between client problems and technical solutions.
• Design and run experiments to validate product hypotheses, measuring what’s working and course-correcting what isn’t, prioritizing learning velocity over exhaustive planning.
• Develop a deep understanding of how enterprise clients research, evaluate, and make technology and strategic decisions, and use that understanding to inform product intuition.
• Contribute to the team’s product management craft: participating in reviews, sharing learnings, and helping raise the bar on how we think about and build products. In practice, you’ll typically be working across multiple opportunities at different stages of development simultaneously, some still in the vague problem-space phase, others nearing implementation. Much of your time will be spent bridging that gap: guiding conversations with stakeholders and teams to sharpen scope, pressure-test solution designs, and moving work toward a weekly release. You’ll be hands-on with the product itself, paying close attention to the nuance of what’s being shipped and taking full ownership of the quality of what goes out the door.

What We’re Looking For Experience & Background

• 5–7+ years of product management experience, with meaningful time spent on B2B or enterprise SaaS products.
• Demonstrated experience working on AI/ML-powered products, you understand model capabilities and limitations, prompt engineering tradeoffs, evaluation methodologies, and what it takes to ship AI features that work for users.
• Familiarity with AI/ML architectures, pipelines, and tooling (e.g., LLMs, agent frameworks, retrieval systems, embeddings). You don’t need to build these yourself, but you need to have informed conversations with the engineers and data scientists who do.
• Track record of shipping user-facing products from zero-to-one or through meaningful inflection points, not just maintaining existing features.
• Comfortable operating in 0-to-1 innovation environments: you can create structure where little exists, make pragmatic tradeoffs, and drive work from early discovery through initial launch.
• Comfort with ambiguity: you’ve operated in environments where the right answer wasn’t obvious and you had to develop conviction through experimentation and judgment.

Who You Are

• Genuinely curious, you dig into problems because you want to understand them, not just resolve them. You read broadly, ask good questions, and notice things others miss.
• Proactive and self-directed, you don’t wait for assignments. You see gaps, form a point of view, and move toward solutions before being asked.
• Humble and learning-oriented, you’re comfortable saying “I don’t know” and genuinely excited to learn from the people around you, regardless of their title.
• Sincere about the work, you care about building something meaningful, not just shipping features. You take pride in craft and hold yourself to a high standard because the work matters to you, not because someone is watching.
• A clear, honest communicator, you can articulate complex tradeoffs to technical and non-technical audiences, and you default to transparency over spin.
• Driven by impact, you measure your own success by whether the product got better and users got more value, not by how many things you launched.

Why This Role

• Shape a product used by hundreds of thousands of enterprise decision-makers worldwide, with direct visibility into how your work moves business outcomes.
• Work at the frontier of applied AI in enterprise, not a chatbot wrapper, but a product rethinking how humans interact with deep institutional knowledge.
• Join a high-caliber, tight-knit product team that values rigorous thinking, intellectual honesty, and building things that matter.
• Operate with real ownership: the team is small enough that your judgment directly shapes what gets built, and senior enough that your voice is heard in strategic conversations.
• Learn and grow in an environment that invests in product management as a craft, with structured development, mentorship, and a culture of continuous improvement.

Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:110321 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant\-privacy\-policy

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