Sr. Developer
VOLKSWAGEN GROUP DIGITAL SOLUTIONS PRIVATE LIMITED · Pune · onsite · Posted 36d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Role: IT Service Invoice Operations Process Specialist. We are looking for a proactive and analytical professional to join our team in India, supporting IT service invoice management. This role combines operational responsibility with a strong mandate to drive improvements in processes, data quality, and automation. You will play a key role not only in handling invoice-related cases, but also in identifying recurring issues, challenging existing ways of working, and driving change in collaboration with development and platform teams. Work Mode: Hybrid.
Responsibilities - Manage and resolve invoice-related queries and complaints via email and ServiceNow (Incident Management)
- Perform detailed analysis of invoice discrepancies using ServiceNow and Identity Governance Administration (IGA) systems
- Maintain and update invoice data, including correction and enrichment of invoice references
- Ensure accuracy, consistency, and quality of invoice-related data across systems
- Act as a key support function in close collaboration with Service Desk, Finance, and other stakeholders
- Process Improvement Automation Drive: Identify patterns, root causes, and recurring issues in invoice handling
- Process Improvement Automation Drive: Proactively propose and drive process improvements to increase efficiency and reduce errors
- Process Improvement Automation Drive: Raise requirements and actively engage with development and platform teams to enable automation and system enhancements (including AI-driven solutions)
- Process Improvement Automation Drive: Act as a bridge between operations and development teams, ensuring business needs are clearly defined and implemented
- Process Improvement Automation Drive: Contribute to reporting and insights that support decision-making and continuous improvement
- Experience in service operations, service desk, finance support, or similar roles
- Strong analytical and problem-solving skills with attention to detail
- Ability to take ownership and drive improvements across team boundaries
- Experience working with ticketing systems such as ServiceNow (preferred)
- Confidence in challenging existing processes and advocating for change
- Strong communication skills and ability to collaborate with both technical and non-technical stakeholders
Sourced from naukri
Skills
data qualityAutomationServicenowIncident ManagementInvoice Managementidentity governanceProcess ImprovementCommunication SkillsticketingoperationsAdministrationService OperationsfinanceArtificial Intelligence