Sr Developer, ServiceNow

Position Summary

Experienced ServiceNow Developer responsible for designing, developing, and implementing enterprise-scale ServiceNow solutions for global IT operations with a focus on automation, scalability, and integration, ITSM.

Responsibilities

Platform Architecture

• Lead the technical design and architecture of ServiceNow solutions across ITSM, Service Catalog, Integrations.
• Define development standards coding guidelines.
• Support Instance Upgrades, define Exclusions, ATF.

Development Configuration

• Build workflows, Customization, Configurations, Integrations.
• Develop custom applications, workflows using Flow Designer and workflow editor, business rules, UI policies, client scripts, ACLs, script includes.
• Configure ServiceNow forms, tables, catalogue items, and portals.
• Build automations using Flow Designer, Connection and Credentials, scripted REST/SOAP APIs.
• Proven track record building enterprise-level integrations.
• Strong hand-on experience in java script.
• Design and implement complex ServiceNow integrations using:
  • Rest/soap APIs
  • Integration Hub spokes
  • OAuth 2.0, SAML, Okta and Single Sign-On
• Integrate ServiceNow with third-party platforms (e.g., Azure, AWS, Active Directory)

Operations

• Manage releases, upgrades, deployments
• Maintain documentation and compliance

Automation

• Drive ITSM automation and process optimization

Requirements

• 6+ years ServiceNow Development
• Technical Skills:
  • ITSM modules, CMDB, Service Portal, Integration Hub
  • JavaScript, AngularJS, HTML, CSS
  • REST/SOAP integrations
  • secure coding and ACL strategy
• Certifications: (Highly Desired)
  • Certified System Admin (CSA)
  • Certified Application Developer (CAD)
• Good To Have:
  • Certified Implementation Specialist - ITSM
• Stakeholder Collaboration:
  • Work with business owners, process owners, and project managers to gather and validate requirements.
  • Translate business needs into technical specifications and ServiceNow solutions.
  • Communicate clearly with both technical and non-technical audiences.
• Personal Attributes:
  • Strong problem-solving skills
  • Excellent communication
  • Ability to handle multiple priorities
  • Collaborative mindset
  • Proactive Mindset
  • Vendor Management

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors discretion.

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