Sr. Desktop Support Specialist
Trinity Life Sciences · Not specified · onsite · Posted 49d ago
Not disclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Location and Timings
India – Remote
PST Hours
Responsibilities
Education: Bachelor's degree in computer science required but not mandatory.
Work Experience: 7-10 years of hands-on experience in helpdesk, desktop support within a professional environment.
Technical Skills (Preferred)
India – Remote
PST Hours
Responsibilities
- Extremely proficient in Tier I, II & III Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices, etc.
- Office 365 Administration – Exchange, SharePoint, Endpoint & Teams Administration
- Knowledge of configuring, monitoring, security, and inventory tools in end-user devices.
- Working knowledge of Microsoft Azure, Intune and basic understanding of AWS and Networking principles.
- Basic understanding of Windows Server OS and efficiency in Azure, On-Prem Active Directory and Group Policy
- Proficient in Anti-Virus/EDR management
- High level knowledge of Ticketing Systems and identifying trends from those systems. Preferably ServiceNow
- Basic PowerShell scripting to support Active Directory, Office 365 Administration, and other day to day activities.
- Experienced in purchasing and planning of enterprise-wide Laptop & other Hardware distribution, and proficient with IT purchasing practices.
- Ability to train and mentor junior level & outsourced staff.
- Ability to create documentation and SOPs for team.
- Ability to perform ticket analytics and provide daily updates and reports around the ticket analytics to the management
- Basic understanding of Audio/Video Conference devices, Printers and other infrastructure supporting devices like Door Security Systems etc.
- Excellent Communication skills with ability to deal with end-users in various regular & challenging situations.
Education: Bachelor's degree in computer science required but not mandatory.
Work Experience: 7-10 years of hands-on experience in helpdesk, desktop support within a professional environment.
Technical Skills (Preferred)
- Expert troubleshooting skills for desktops, laptops, peripherals, and workstation hardware.
- Advanced remote support and end-user issue resolution capabilities.
- Proficiency with Windows 11 and macOS environments.
- Experience with Microsoft 365 administration and troubleshooting.
- Hands-on knowledge of ITSM/ITIL practices, preferably ServiceNow.
- Support experience for iOS and Android devices.
- Understanding of endpoint security, antivirus, and device management.
- Solid foundation in Active Directory, user administration, and access management.
- Working knowledge of networking fundamentals
- Experience troubleshooting printers and print services.
- Familiarity with remote support tools such as BeyondTrust (Bomgar).
- Ability to act as a technical SME, lead escalations, and drive issue resolution.
- Strong Ticket Analysis and Report generation
- Excellent verbal and written communication skills
- Strong customer service, communication, and stakeholder management skills.
Sourced from foundit
Skills
Anti-Virus EDR managementAudio Video Conference devicesAzure On-Prem Active DirectoryConfiguring monitoring security and inventory toolsEndpoint Teams AdministrationIT purchasing practicesLaptop Hardware SoftwareMicrosoft Generic ApplicationsTier I II III TroubleshootingBeyondtrustServicenowprintersGroup Policyamazon web servicesExchangeIntuneticketing systemsRemote support toolsNetworking PrinciplesOffice 365 AdministrationWindows Server OSbomgarWindows OSPowershellSharepointMicrosoft Azure
About Trinity Life Sciences
Trinity Life Sciences
Healthcare
500
employees
Waltham
US
₹18L PA avg
Avg at Trinity Life Sciences
About
Trinity Life Sciences is a global consulting firm specializing in the healthcare and life sciences sector. The company provides strategic advisory, analytics, and technology solutions to pharmaceutical, biotech, and medical device organizations. With expertise in market access, commercialization, and evidence-based insights, Trinity helps clients optimize decision-making and drive growth in a complex healthcare landscape.
Industries
Healthcare
Employee ratings
10 reviews
2.8/ 5
Culture
3.0
Career growth
2.0
Work-life
2.4
Employees rate it well for
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