Sr. Desktop Support Engineer

Location: Ahmedabad

Job Description Roles Responsibilities: Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 8.1 and Windows 10 Office 365 Administration Troubleshooting Network connectivity in a LAN/WAN environment. Install, configure maintain network services, equipment and devices. Printer Installation and Troubleshooting of both local and network printers. Hands-on experience in MS-Outlook configuration Troubleshooting. Malware/Computer virus remediation by Antivirus installation and patch updates implementation. Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern. Providing End user support in order to facilitate operational flow. Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop. Involved in maintaining and resolving tickets as per the SLA. Adding clients to Domain and resolving related issues. Experience in VIP users handling Excellent communication skill