Sr. Demo Engineer
Sailpoint Technologies · Pune · onsite · Posted 27d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Regional Escalation Technical Support
Cloud Infrastructure Systems Operations
SaaS Environment Maintenance Quality Assurance
Automation Process Improvement
Qualifications Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a Senior Demo Engineer to join our global Demo Engineering team, serving as the lead escalation point for technical operations and demo environment tickets within the EMEA region. In this role, you will ensure the reliability, performance, and availability of demo environments used daily by Sales Engineers and field teams.
You will bring strong SaaS technical support experience alongside solid knowledge of cloud infrastructure, specifically AWS EC2 and AWS Systems Manager (SSM) . You will be responsible for diagnosing complex issues, streamlining ticket escalations, maintaining system health, and enhancing demo platform automation.
Responsibilities
Regional Escalation Technical Support
- Serve as the primary senior technical contact and escalation point for all EMEA demo environment issues and support tickets.
- Perform deep technical triage, root-cause analysis, and rapid remediation for environment failures, configuration drift, and service interruptions.
- Partner closely with regional Sales Engineers (SEs) to provide timely ticket updates, operational guidance, and resolution SLAs.
Cloud Infrastructure Systems Operations
- Manage, configure, and maintain virtual server infrastructure hosting demo environments primarily built on AWS EC2 .
- Use AWS Systems Manager (SSM) for patch management, remote execution, parameter storage, and system maintenance across regional fleet instances.
- Monitor service health, application availability, and performance metrics to proactively prevent environment downtime.
SaaS Environment Maintenance Quality Assurance
- Oversee SaaS tenant configurations, API integration points, and identity provider setups required for live SE demonstrations.
- Maintain consistency and baseline stability across regional tenant environments.
Automation Process Improvement
- Identify opportunities to automate repetitive support tasks, environment provisioning, and health checks.
- Develop and maintain automated test scripts and orchestration playbooks to improve platform stability and setup efficiency.
Qualifications Requirements
- Experience: 5+ years of technical support, systems engineering, or demo engineering experience in SaaS or enterprise software environments.
- AWS Core Knowledge: Deep working experience with AWS EC2 instance management, networking basics (VPCs, Security Groups), and AMI maintenance.
- Systems Administration: Strong expertise in AWS Systems Manager (SSM) for fleet management, maintenance windows, and automation runbooks.
- SaaS Support Mastery: Proven track record in Tier 2/3 technical support, troubleshooting web applications, APIs, authentication mechanisms, and browser/client-side integrations.
- Problem-Solving Escalation Ownership: Ability to independently manage high-priority technical escalations under tight deadlines while maintaining clear communication.
- Communication: Excellent verbal and written English communication skills to support cross-functional stakeholders across the EMEA region.
- Multi-Cloud Agent Platform Management: Experience building, deploying, or managing AI agents using platform-native services such as Amazon Bedrock Agents , Google Cloud Vertex AI Agent Builder (Gemini Enterprise Agent Platform), and Azure AI Foundry / Microsoft Copilot Studio .
- Test Task Automation: Hands-on experience with end-to-end browser automation tools (eg, Playwright , Selenium, or Cypress).
- Configuration Management: Experience with infrastructure-as-code or automation frameworks such as Ansible , Chef , Puppet, or Terraform.
- Scripting: Proficiency in Python, Bash, or PowerShell for operational automation.
- Domain Experience: Knowledge of Identity Governance and Administration (IGA), IAM, or enterprise security architectures.
- First 30 Days: Complete onboarding on the Demo Engineering architecture, gain access to core AWS environments, and shadow regional ticket workflows.
- First 60 Days: Take primary ownership of EMEA escalation tickets, managing triage through resolution while maintaining baseline SLA targets.
- First 90 Days: Identify key friction points in EMEA environment reliability and deliver at least one automation or tooling improvement.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationBashBedrockAutomation ToolsAzure Aiconfiguration managementapisAmiamazon web serviceschefcopilotCypressautomated test scriptsAWS EC2Cloud InfrastructurecloudArchitectureAdministrationMicrosoft AzureAPI IntegrationAnsibleArtificial Intelligence
About SailPoint Technologies
Sailpoint Technologies
Software Product
250
employees
2005
21 years old
Pune, Maharashtra
India
About
SailPoint is the leader in identity security for the modern enterprise.
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