Sr Data Protection Engineer

Job Summary

The Opportunity: We have an outstanding opportunity for a Sr. Data Protection Engineer in our Commvault Managed Services team. The Engineer will interact directly with customers and customer environments to provide day-to-day operational management of our customer s Commvault solution. The ideal candidate will have experience within the areas of troubleshooting the infrastructure and product issues.

Responsibilities

• Successfully interact through phone and email with customers as you solve their problems
• Troubleshoot and resolve complex customer issues
• Install and configure Commvault hardware and software following the design specifications provided to meet the customer s technical and business requirements.
• Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team
• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
• Install and configure backup agents to protect the customers applications, databases, and hypervisors.
• Work with the customer and Commvault technical support and/or development to troubleshoot any technical issues blocking progress.
• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.
• Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements.
• Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs, and applicable fixes.
• Work independently with a focused direction while adding value and contributing to overall team performance.
• Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.
• Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.
• Stay up to date on the latest best practices to ensure the smoothest Managed Services delivery

Who you are

• Bachelor of Engineering from Computer Science / Information Technology / Electronics OR Bachelor of Computer Application + Master of Computer Application.
• Commvault or any other backup product experienced professional with 9+ years of relevant experience in Technical Support / Professional Services / Managed Services / Backup Administration

Required Technical Skills

• Strong knowledge & experience of Networking, Storage & Linux Operating System
• Proficiency with TCP/IP networking
• Proficiency with SCSI, iSCSI, or Fibre Channel
• Commvault implementation & advanced troubleshooting experience
• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)
• Proficiency with backup and recovery of Microsoft Applications (SQL Server, SharePoint and Exchange)
• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA)
• Proficiency with Public Cloud platform like AWS, GCP, Azure etc.
• Proficiency with private cloud (VMware, Hyper-V)

Preferred Technical Skills

• Hands-on experience with object storage (AWS S3, NetApp StorageGRID)
• Hands-on experience with data archive and search
• Proficiency with Linux scripting
• Advanced Commvault Certification (Solutions Architect, Master)

Desired Technical Skills

• Advanced Industry Certification (AWS, VMWare, Microsoft, Linux)

Skills & Competencies

• Excellent diagnostic and troubleshooting skills.
• Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment
• Ability to take detailed notes, work independently and efficiently to communicate effectively as a member of a remote workforce
• Excellent communication etiquette, including strong verbal, written communication and listening skills.
• Ability to learn new technologies quickly and then leverage gained knowledge.
• Enjoy working in a highly technical team environment
• Customer focused approach with strong customer service skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.