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Sr Customer Support Executive.
********** · Mumbai · onsite · Posted 51d ago
Not disclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a motivated Sr Customer Support Representative to join our dynamic team in India. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved efficiently.
Job Location : Thane, Malad, Andheri, Vikhroli, Ghansoli.
Salary Range : 25k to 60k + Incentives
Out of Mumbai Candidates are not eligible.
Responsibilities
- Provide timely and accurate support to customers via various channels (phone, email, chat)
- Resolve customer inquiries and issues in a professional manner
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex issues
- Identify trends in customer inquiries and suggest improvements to processes
- Train and mentor junior support staff when necessary
Skills and Qualifications
- 1-6 years of experience in customer support or related field
- Strong communication skills in English (verbal and written)
- Proficiency in using customer support software and tools
- Ability to handle difficult situations and resolve conflicts
- Strong problem-solving skills and attention to detail
- Familiarity with CRM systems and Microsoft Office Suite
- Ability to work independently and as part of a team
- Empathy and a customer-first mindset
For more details kindly share your updated resume on : [phone removed]
Email : [HIDDEN TEXT]
Sourced from foundit
Skills
Customer Engagementcrm softwareCustomer SupportProblem SolvingcseTechnical TroubleshootingCustomer CareCall CenterDomestic BPOCSRDocumentation SkillsMultichannel SupportcsaInternational Voice Supporttime managementInternational BPOEscalation Management