Sr. Customer Success I, RMM

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager I, you’ll be the main strategic advisor and "quarterback" for a regional book of business. You will personally look after 25–35 corporate accounts, where each client represents a multi-location restaurant brand ranging from 16–50 locations.

This is a highly proactive, relationship-driven role. You will partner with everyone from on-the-ground restaurant operators to corporate executives and founders. Your main focus is simple: help your clients fully adopt our platform, protect them from leaving for competitors, and unlock revenue growth across your entire portfolio.

What You'll Do (Responsibilities)

Use data to objectively prioritize high-value clients and protect recurring revenue.

Run high-impact business reviews with C-suite executives, mapping Toast’s products directly to their long-term growth and ROI.

Keep your clients happy and on board while spotting natural opportunities to introduce new features that solve their business challenges.

Dig into usage data and account health scores to show clients the exact, measurable value they are getting from Toast.

Team up with Product and Leadership to quickly resolve complex client issues, bringing the "Voice of the Customer" back to our internal teams.

Keep Salesforce up to date so your portfolio runs smoothly and efficiently.

What You'll Need to Thrive (Requirements)

6+ Years of SaaS Account Management: Experience owning a corporate book of 25–35 accounts with a multi-million dollar revenue footprint.

Executive Presence: Excellent presentation skills and a natural ability to speak clearly and concisely to busy, fast-moving executives.

Strategic Problem Solving: A history of solving client problems through creative business solutions, rather than just passing the buck or opening an internal ticket and waiting.

Commercial Experience: Real accountability for holding onto revenue, managing renewals, or driving expansion goals with external clients.

What Helps You Stand Out (Nice to Haves)

Background working directly in the restaurant industry, hospitality, or restaurant tech space.

High comfort level with Salesforce, G-Suite, and using tools (including modern AI workflows) to speed up your daily administrative tasks.

Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits .

#LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A $99,000 — $120,000 USD

Zone B $95,000 — $115,000 USD

Zone C $90,000 — $110,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:  https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast .

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com .

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.