Sr Customer Success Architect (AI)

In this role, youll be part of the Customer Success Architect (CSA) team within the Sales and Success department, focusing on the adoption of Atlassians AI platform, Rovo. As a Senior CSA (AI), youll lead time-boxed, co-built technical engagements that take customers from "Rovo is turned on" to real, measurable business value in production, and own the methodology that makes those engagements repeatable and scalable. Youll partner directly with enterprise teams on the most complex activations, while also building playbooks, running internal enablement, and maintaining the relationship with Rovo Product and Engineering. Your role bridges deep AI and Atlassian platform expertise with customer success leadership, focusing on measurable adoption outcomes at both the individual engagement and program level.

Were hiring a Senior CSA (with an AI focus) to join our Customer Success Architect team, reporting to a regional leader. You lead through domain expertise, playbook ownership, and internal enablement, not through direct reports. Atlassian Senior CSAs are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption. They partner with Pre-Sales, Post-Sales, and Product teams to provide solutions and technical guidance to help customers achieve their desired outcomes and goals.

Youll help our strongest promoters showcase their successes to their peers and serve as the tip of the spear in expanding the reach of AI and the Atlassian System of Work into new use cases and markets. As a Senior CSA (AI), you aim to help enterprise customers get the most out of their Atlassian investment.