Sr Customer service

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
  
• Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
  
• Maintain records of all interactions with customers using CRM software.
  
• Escalate complex issues to senior team members when necessary.
  
• Provide accurate information on products/services offered by the company to meet customers' needs.]
• UK Voice Process
• Day Shifts
• Work location - TechMahindra Hinjewadi Phase 3 Pune & Techmahindra Yerwada Commerzone IT Park
• Contact no- [phone removed] (Only Whatsapp no calls )