Sr Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Summary

As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated

Job Title

Sr Customer Service Representative

Reports To

Team Leader, Customer Service,

Location

Bangalore

Roles Responsibilities

• Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
• Works independently and requires minimal mentorship
• Optimally collaborate across the team to ensure that mistakes are not repeated by team members
• Engage in activities to provide an enhanced customer experience
• Ensures adherence to organizational procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Enforce to daily turnaround time for orders as per set TAT guidelines
• Proactively calls out issues that can potentially hamper the business processes
• Supply to team effort by accomplishing related results as needed

Requirements

• Preferably bachelor s degree (Arts, Science, Commerce, Business Administrations)
• 3-5 years Hands on experience on Order Management
• Requires strong digital literacy, including Microsoft office
• Display excellent verbal and written communication and interpersonal skills.
• Highly detailed and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and lead time efficiently
• Ability to work under face pace environment
• Customer orientated and ability to adapt/respond to different types of tasks
• Flexible to work in Night Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.