HYDERABAD · FULLTIME
Sr Customer Service Representative
Firstsource Solutions
Hyderabad · onsite · Posted 4d ago
Sourced from
Undisclosed3–5 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
Responsibilities
Mandatory Skills
Preferred Skills
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Title: Senior Customer Service Representative (Senior Associate) | Location: BSR IT SEZ, Hyderabad
We are seeking a dedicated and experienced Senior Customer Service Representative (Senior Associate) to join our dynamic team at BSR IT SEZ, Hyderabad. The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional service to our clients. This role requires a proactive approach to problem-solving and the ability to handle customer inquiries with professionalism and efficiency.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Act as a point of contact for escalated customer concerns, demonstrating strong problem-solving skills.
- Maintain a thorough understanding of company products and services to effectively assist customers.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Train and mentor junior staff on customer service best practices and company policies.
- Analyze customer feedback and trends to identify areas for improvement.
- Participate in team meetings and contribute to the development of customer service strategies.
Mandatory Skills
- Proven experience in a customer service role, preferably in a BPO/KPO or call center environment.
- Strong knowledge of customer service principles and practices.
- Excellent verbal and written communication skills.
- Ability to handle difficult situations with empathy and professionalism.
- Proficient in using CRM software and other customer service tools.
- Strong analytical and problem-solving skills.
Preferred Skills
- Experience in training or mentoring team members.
- Familiarity with quality assurance processes in customer service.
- Knowledge of industry trends and best practices in customer service.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
Qualifications
- Under Graduates are eligible
- Minimum of 3-5 years of experience in customer service, with at least 1 year in a senior or supervisory role.
- Proven track record of achieving customer satisfaction and service excellence.
- Willingness to work flexible hours, including evenings and weekends as needed.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer Experiencecrm softwarecustomer satisfactioncrmcustomer feedbackCall CenterQuality AssuranceKPOCommunication SkillsbpoService Excellence
Section · Company
About Firstsource Solutions
Firstsource Solutions
BPO
19.2k+
employees
2001
25 years old
Mumbai, Maharashtra
US
₹3.7L PA avg
Avg at Firstsource Solutions
About
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Industries
BPOBPO/KPO
Employee ratings
10 reviews
3.6/ 5
Culture
2.4
Career growth
2.3
Work-life
2.4
Employees rate it well for
Overall Company36Job Security35
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