Sr Customer Service Representative
Thermo Fisher Scientific · Bengaluru · onsite · Posted 64d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Join Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
Job Details - Work Schedule: Standard (Mon-Fri)
- Environmental Conditions: Office
- Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
- Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
- Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
- Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
- Effectively collaborate across the team to ensure that mistakes are not repeated by team members
- Engage in activities to provide an enhanced customer experience
- Ensures adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Proactively escalates issues that can potentially hamper the business processes
- Contribute to team effort by accomplishing related results as needed
- As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
- Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 3-5 years Hands on experience on Order Management
- Requires strong computer skills, including Microsoft Office
- Display excellent verbal and written communication and interpersonal skills.
- Highly detail-oriented and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Early Morning and Night Shifts
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
SAPHTTPCustomer SupportOrder ManagementSenior Customer Service Representativeanalyticalback officePharmaOrder ProcessingLife Sciences
About Thermo Fisher Scientific
Thermo Fisher Scientific
Biotechnology
4.8k+
employees
1956
70 years old
Waltham,Massachusetts
United States
About
Thermo Fisher Scientific enables their customers to make the world healthier, cleaner and safer.
Industries
BiotechnologyBiotech & Life sciencesInternetAnalytics & KPOPharma
Employee ratings
1,052 reviews
3.8/ 5
Culture
3.7
Career growth
3.0
Work-life
3.8
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