Sr Customer Service Executive
Tata Communications · Visakhapatnam · onsite · Posted today
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Job Description
Technical Degree with Experience
Management skills
Key Responsibilities
Technical Competencies
NLD OM: Operation maintenance of Fibre network including OSP, ISP, infra related activities
Responsibilities
- OSP: Managing fibre network including Backbone last miles, SLA/KPI has to be achieved as per target, liosioning with authorities like NH, RB, Municipal, Electricity boards etc., Managing Off role Vendor teams, Operating knowledge of fibre tools OTDR, power meter splicing machines
- ISP: Knowledge in transmission equipment's SDH DWDM technology, knowledge in new node integrations, NW planning, providing feasibilities, Hygiene practices of the equipment's, Spare inventory maintenance
- INFRA: Knowledge in basic telecom power supply equipment and maintenance practices
- Process: follow the standard process and practices in health and safety, company compliances like TL9000
- Team lead: Has to lead the Team of OM team of Off role Vendor deployed manpower
- Team of Off role engineers and Vendor Manpower including FRT Vehicles, Drivers, Splicers Patrollers etc.
Job Description
Technical Degree with Experience
Technical Diploma or Technical degree with 3-5 years of Telecom background preferred 2-4 years in Transmission BB Access fiber operations, Good understanding of OFC/SDH/DWDM, Subject knowledge on Experience in OFC Transmission equipment's like ECI/Tejas/HuaWei/CIENA etc
Management skills
Fluent in English, possess excellent oral and written communication skills. Strong customer focus. Handles resolving customer complaints. Manage and drive third parties to the quick resolution of faults. Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
Key Responsibilities
- Monitoring analysing OSP/ISP/INFRA network faults raised from TCL NOC
- Preventive actions for Fiber Cut reduction Corrective actions for OFC Restoration within SLA
- Align and manage the teams and resources to meet the KPI targets of customer
- Follow Ensure the Process oriented activities like FSM Adoption, PTW, Safety OHS, PE/EPE, A2UG, TL9000, loss reduction, Fluctuation control etc
- Handling of OFC Tools and machinery like splicing machine, OTDR, Laser source and power meters etc.
- Coordinating with Other Operators, Govt and Private authorities
- Need to handle RSR spares related to his operations.
- NW Optimization Up gradations to be done
- May need to work under shifts
Technical Competencies
Hands on Experience in operating OTDR, Splicing machine, Knowledge about Fiber Parameters, Fiber tools. Knowledge in SDH/DWDM , Service delivery , Health and safety
Sourced from naukri
Skills
Customer ServiceAutomationPower MeterSplicingFiberservice deliverysdhLaserOTDRNOCpower supplydwdmintegrationsCustomer ComplaintsFibreSLANode.JsCommunication SkillsoperationsmaintenanceTelecom
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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