Sr Cust Exp Specialist
Sparta Systems Inc. · Pune · onsite · Posted 45d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Required Skills Qualifications
- Experience in Order Management, Customer Service, Sales Operations, or a related field.
- Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
- Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Experience working with global teams and customers is preferred.
Key Competencies
- Customer Focus
- Ownership Accountability
- Attention to Detail
- Collaboration Teamwork
- Adaptability Resilience
- Continuous Learning Mindset
- Results Orientation
Preferred Experience
- 1 to 5+ years of experience in Order Management, Customer Operations, or Supply Chain Operations.
- Experience supporting North America or global customers in a night-shift environment.
Key Responsibilities
- Process, validate, and manage customer orders through the complete order lifecycle.
- Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
- Monitor order status, expedite critical orders, and ensure SLA adherence.
- Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
- Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
- Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
- Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
- Maintain accurate documentation, records, and system updates in compliance with company policies.
- Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
- Support continuous process improvement initiatives and operational excellence activities.
- Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceHANACustomer SupportcrmOrder lifecyclemicrosoft officecrm platformsProcess ImprovementLogisticsorder entryERPOrder ManagementCommunication SkillsoperationsSalescomplianceCustomer Operationsfinance
About Sparta Systems Inc.
Sparta Systems Inc.
IT Services & Consulting
51-200
employees
1994
32 years old
Hamilton, New Jersey
United States (USA)
About
Leads in quality management software, facilitating compliance and operational efficiency for businesses across various industries globally.
Industries
IT Services & ConsultingHardware & NetworkingSoftware Product
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