Sr Consultant, Transfer Agency

Job Summary

Responsible for undertaking all processing activities including subscriptions, redemptions, conversions, exchanges, dividend activities etc including cash payments/receipts in relation to dealing activities.

Manages projects such as strategic change management, new business/product initiatives, process re-engineering, and provides multi-disciplinary consulting service as appropriate.

Technical experts without management responsibilities, seen as key advisors on significant business decisions.

Keep abreast of changes to processes and market trends.

Maintain regular contact with peers internal and external to firm, including regulators and professional organizations (as applicable to the role)

Principal Responsibilities

• Responsible for overall coordination and running process level projects / initiatives and provide consulting services of probable process re-design, improvements and TA management information, including,
• Operates independently; has in-depth knowledge of business unit / function
• As subject area expert, provides comprehensive, in-depth consulting and leadership to team and -partners at a high technical level
• Carries out activities that are end to end, cross-functional and technically difficult
• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
• Conducts preliminary analysis and share findings
• Responsible for direct interaction with different committees and/or management
• Strategic in developing, implementing and administering programs within functional areas
• Achievement of monthly KPIs
• Maximise scalability through the use of onshore and offshore locations and multi-function.
• Escalation point for unresolved issues to the India TA team
• Analyse monthly management information to understand where quality at team needs to be addressed
• Sets partner objectives and monitor these and provides feedback through monthly one to one meetings
• To work with the team, internal departments and group projects area on any allocated projects and implement changes in proposed new regulations and to ensure that all current requirements are met
• Liaising with clients (home locations) regarding Service and Service Level Agreements.
• Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Ensure that appropriate segregation of duties controls are in place at all times
• Responsible for the development , recruitment, appraisals and retention of Partners
• Fulfil all relevant and additional tasks appropriate to the role and business requirements
• Analyse the MIS and provide quality input to the operations groups on improvement opportunity

Accountabilities

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Financial Reputational Responsibilities

• Management of department in accordance with agreed budgetary guidelines
• Ensuring that KPIs are achieved so that there is no reputational impact.

Internal Key Stakeholders

• Relationship Managers
• Internal Clients
• Home location teams

External Key Stakeholders

• Regulators, Auditors
• External Clients
• External Advisors

Qualifications / Skills / Experience

• Demonstrate a good understanding of Transfer Agency processes - end to end
• A good understanding of effective risk management
• Ability to work under pressure meeting challenging deadlines
• Excellent planning and organisation skills
• Effective verbal reasoning, numeric and analytical skills (Essential)
• Good keyboard skills combined with superior knowledge of MS Excel, Word and graph creation.
• Ability to learn systems used within the business (Essential)
• Flexible approach to work
• Ability to work on own initiative
• Knowledge and understanding of IFSRA regulatory Environment
• Good working know

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