MUMBAI · FULLTIME
Sr. Collections Specialist – US Process (B2B Voice)
Grown Diamond Corporation
Mumbai · onsite · Posted 12d ago
Sourced from
₹5.0L - ₹6.5L PA5–10 yrsfulltimeMumbai
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Section · 01
About this role
Sr. Collections Specialist US Process (B2B Voice)
- Location: BKC, Mumbai (On-site)
- Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
- CTC: Rs. 6 Rs. 7.0 LPA + Uncapped Performance Incentives
IMPORTANT PLEASE READ BEFORE APPLYING
- This is NOT a traditional collections or recovery role.
- This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
- If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.
Role Overview
- As a Sr. Collections Specialist US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
- You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
- This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.
Key Responsibilities
-
- Outbound calling to US business decision-makers (approx. 250300 calls/day)
- Conduct structured discovery conversations to understand business needs
- Pitch value propositions and qualify high-quality sales opportunities
- Drive sales meetings, follow-ups, and conversions
- Handle objections confidently and professionally
- Share solution decks / proposals and respond to product or service queries
- Maintain strong CRM hygiene call notes, follow-ups, pipeline, and forecasting
- Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
MUST-HAVE Candidate Profile (Non-Negotiable)
-
- 36 years of experience in US / International Collections (Night Shift mandatory)
- Experience handling B2B or high-value international accounts
- Excellent spoken English (neutral or American accent preferred)
- Strong confidence speaking with US senior stakeholders
- Proven ability to work under revenue-linked targets
- Strong objection handling, negotiation, and follow-up discipline
- Willingness to work MonFri US night shift from BKC (on-site)
- Candidates with only domestic or non-US process experience will not be considered.
Preferred Background (Advantage, Not Mandatory)
-
- International Collections with settlement or retention exposure
- US B2B Inside Sales / Appointment Setting experience
- SaaS / Tech / Consulting voice process exposure
- Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
- Final selection will be based on communication quality, calling intensity, and sales aptitude not only past titles.
Why This Role Is a Career Upgrade
-
- Clear transition from collections to revenue generation
- Exposure to real US B2B sales conversations
- Strong fixed pay with uncapped incentives
- Premium corporate office in BKC
- Health benefits
Fast-track growth path:
Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager
This is a long-term career role, not a lateral BPO move.
Education
Any Graduate
Work Mode
On-site only - BKC, Mumbai
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Section · 02
Skills
hrsdCustomer SupportcrmOutbound CallingEnglishpayOutboundB2BInternationalnegotiationCollectionsCallingHR Generalist ActivitiesEmployee EngagementUS ProcessSaleszohosalesforceobjection handlinghubspotvoicebpoinboundvoice processAccentRecruitment
Section · Company
About Grown Diamond Corporation
Grown Diamond Corporation
Jewellery
11-50
employees
2012
14 years old
New York, New York
United States
₹9.5L PA avg
Avg at Grown Diamond Corporation
₹5L – ₹6.5L PA
This role
About
Grown Diamond Corporation was established in 2012, where along with our partners we have invested strongly over the years in advanced/disruptive technologies to successfully grow gem quality Lab Grown Diamonds.
Industries
Manufacturing
Employee ratings
10 reviews
2.5/ 5
Culture
2.8
Career growth
2.3
Work-life
2.7
Employees rate it well for
Compensation & Benefits25Skill Development25
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